Skip to content
Donate to MLC before 30 June and double your impact! All donations received throughout this week will be matched up to the value of $10,000, thanks to a generous anonymous donor. Your donation is tax-deductible, and every cent will go directly towards providing legal assistance to the community.
Please donate to Marrickville Legal Centre today
(02) 9559 2899
  • Change Language
[multilanguage_switcher]
  • What we do
    Strata Service NSW
    Tenancy Advice and Advocacy
    Family Law Service
    Domestic Violence Support Service
    General Legal Service
    Youth Legal Service NSW
    Employment
    Finding something else?
    Talk to us now
  • Who we are
    • Our Impact
    • Our Story
    • Our Partners
    • Annual Reports
    • Our Impact
    • Our Story
    • Our Partners
    • Annual Reports
  • Resources
    • Factsheets
    • Brochures
    • Savvy Finance
    • Virtual Experience Program
    • Factsheets
    • Brochures
    • Savvy Finance
    • Virtual Experience Program
  • News
    • Training and Events
    • Media Releases
    • Newsletter
    • MLC in the media
    • Training and Events
    • Media Releases
    • Newsletter
    • MLC in the media
  • Get involved
    • Careers
    • Fundraise
    • Ordinary Membership
    • Practical Legal Training
    • Volunteering
      • Admin Volunteers
      • Client Intake Officers
      • Evening Volunteers
    • Careers
    • Fundraise
    • Ordinary Membership
    • Practical Legal Training
    • Volunteering
      • Admin Volunteers
      • Client Intake Officers
      • Evening Volunteers
  • Contact
Donate
I need legal help
  • Select Language
Donate
I need legal help
[multilanguage_switcher]
  • Select Language

Feedback and complaints

  • Feedback

Home » Feedback

Contents

Table of Contents

Download pdf

Marrickville Legal Centre is committed to a fair and transparent complaints process. This information is a summary of our Centre’s external Managing Complaints Policy and is designed to assist you in providing feedback or lodging a complaint. A copy of the full policy can be made available upon request.

Feedback and complaints

Marrickville Legal Centre is committed to a fair and transparent complaints process. This information is a summary of our Centre’s Managing Complaints (External) Policy and is designed to assist you in lodging a complaint. A copy of the full policy can be made available upon request.

Raising concerns & providing feedback

We encourage you to raise any immediate concerns with a staff member at the time you experience difficulties. We welcome feedback of all kinds, as it assists us to improve our services.

Making a formal complaint

Formal complaints about Marrickville Legal Centre or any of its staff or volunteers should be made in writing. Written complaints should be emailed to feedback@mlc.org.au or mailed to:

Managing Principal Solicitor
Marrickville Legal Centre
338 Illawarra Road
Marrickville NSW 2204

If your complaint is about the Managing Principal Solicitor, then the Chair of the Board will investigate the matter. Formal complaints about the Managing Principal Solicitor should be emailed to gjenkins@mlc.org.au or mailed to

If you require support or are unable to make your complaint in writing, please notify our Centre and we can assist you

The complaint process

All complaints will be logged in a register. You will be notified that your complaint has been received by phone or in writing within 72 hours of the Centre’s receipt

Once the complaint has been investigated, you will be advised about the outcome and any actions that will be taken as a result of your complaint. This may include advising you that

  • The complaint has been upheld (and if so what will be done to resolve it);
  • The complaint will be resolved (and how this has been achieved); or
  • No further action can be taken and the reasons for this.

We aim to investigate and resolve complaints within 10 working days. If we think that your complaint will take longer to resolve, you will be told of the reasons why, and how long the process is likely to take.

If you disagree with a decision made by Marrickville Legal Centre, you can appeal the decision in writing.

Appealing a decision of the Centre

If you are not satisfied with the investigation and proposed resolution of your complaint, you can seek a review of the matter by lodging an appeal with the Chair of the Centre’s Board. This should be done by email to gjenkins@mlc.org.au or mailed to:

Director of MLC Board
Marrickville Legal Centre
338 Illawarra Road
Marrickville NSW 2204

If you require support or are unable to makve your appeal in writing, please notify our Centre and we can assist you.

Upon receiving an appeal, the Chair of the Board (or the Chair’s delegate) will

  • Notify you that the appeal has been received by phone or in writing within 72 hours from receipt.
  • Advise you when the Board of MLC is next scheduled to meet to consider your appeal

Within 10 business days following the next scheduled board meeting, the Board will advise you of the outcome and any actions that will be taken as a result of your appeal. This may include advising you that:

  • The appeal has been upheld; or
  • No further action can be taken and the reasons for this

If you are not satisfied with the outcome of the appeal, you may make a formal complaint to the appropriate external body, such as the NSW Legal Services Commissioner or the Office of Fair Trading.

For further information about feedback and complaints please contact the Managing Principal Solicitor on 9559 2899.

Get advice

For media enquiries, please contact Tu Le

Advice is generally given over the phone through an advice call-back service. To arrange a phone call, submit an online enquiry below or give us a call.
(02) 9559 2899
Contact us
Contact us

Stay in touch & sign up to our newsletter

We acknowledge the Gadigal, Wangal, Guringal, Wallumedegai, and Cammeraygal people of the Eora Nation as the first peoples of our region.

#JusticeForUsAll

Contact

Phone
  • (02) 9559 2899
(02) 9559 2899
Email
info@mlc.org.au

Hours and Location

Mon: 9:30am-1pm AND 2pm-5pm
Tue: 9:30am-1pm, 2pm-5pm AND 5:30pm-8pm
Wed: 9:30am-1pm, 2pm-5pm AND 5:30pm-8pm
Thu: 9:30am-1pm AND 2pm-5pm
Fri: 9:30am-1pm
Closed last Friday of every month

338 Illawarra Road, Marrickville NSW 2204

Find Services

  • Car accidents
  • Complaints about police
  • Consumer complaints
  • Discrimination
  • Domestic violence
  • Employment issues
  • Car accidents
  • Complaints about police
  • Consumer complaints
  • Discrimination
  • Domestic violence
  • Employment issues
  • Family law
  • Fines
  • Minor criminal charges
  • Strata Service NSW
  • Tenancy
  • Victims compensation
  • Family law
  • Fines
  • Minor criminal charges
  • Strata Service NSW
  • Tenancy
  • Victims compensation

Our Services

Strata Service NSW

Tenancy Advice and Advocacy

Family Law Service

Domestic Violence Support Service

General Legal Service

Youth Legal Service NSW

Employment

Quick Links

  • Home
  • Services
  • Resources
  • News
  • Gallery
  • Donate
  • Get Involved
  • Contact
  • Home
  • Services
  • Resources
  • News
  • Gallery
  • Donate
  • Get Involved
  • Contact

Resources

  • Factsheets
  • Brochures
  • Savvy Finance
  • Virtual Experience Program
  • Factsheets
  • Brochures
  • Savvy Finance
  • Virtual Experience Program
Linkedin-in Instagram X-twitter Tiktok Facebook-f
Marrickville Legal Centre acknowledges the Gadigal, Wangal, Guringal, Wallumedegai and Cammeraygal people of the Eora Nation who are the Traditional Custodians of the Land in which we work. We acknowledge that this land holds structures of law which were practiced for thousands of generations. We pay our respects to their Elders past, present and emerging.
  • © Copyright 2025
  • All Rights Reserved
  • Made by Digital Recipe
  • Feedback
  • Sitemap
Menu
What we do
Who we are
Resources
News
Get involved
Faqs
Contact
I need legal help
(02) 9559 2899
Donate
Search
What We Do
Strata Service NSW
Tenancy Advice and Advocacy
Family Law Service
Domestic Violence Support Service
General Legal Service
Youth Legal Service NSW
Employment
I need legal help
(02) 9559 2899
Donate
What We Are
  • Our Impact
  • Our Story
  • Our Partners
  • Annual Reports
  • Our Impact
  • Our Story
  • Our Partners
  • Annual Reports
I need legal help
(02) 9559 2899
Donate
Resources
  • Factsheets
  • Brochures
  • Savvy Finance
  • Virtual Experience Program
  • Factsheets
  • Brochures
  • Savvy Finance
  • Virtual Experience Program
I need legal help
(02) 9559 2899
Donate
News
  • Training and Events
  • Media Releases
  • Newsletter
  • MLC in the media
  • Training and Events
  • Media Releases
  • Newsletter
  • MLC in the media
I need legal help
(02) 9559 2899
Donate
Get Involved
  • Careers
  • Fundraise
  • Ordinary Membership
  • Practical Legal Training
  • Volunteering
    • Admin Volunteers
    • Client Intake Officers
    • Evening Volunteers
I need legal help
(02) 9559 2899
Donate