MLC provides two tenancy services that provide free, confidential legal information, advice and advocacy to renters living in social and private residential housing.

Inner West Tenants’ Advice & Advocacy Service (IWTAAS) helps renters living within Inner West Sydney. Northern Sydney Area Tenants’ Service (NSATS) helps renters living from North Sydney to Ryde and Pittwater. Both services provide advice to renters on their rights and responsibilities. We do not give advice to landlords.

We can advise on

  • Getting repairs done
  • What you should do if you are given a notice of termination
  • Dealing with FACS Housing or Community Housing Providers
  • Priority Housing Appeals
  • Going to the NSW Civil and Administrative Tribunal including appealing a decision of the Tribunal

Community outreach

Newtown outreach service
Newtown Neighbourhood Centre’s ‘One Stop Shop’
1 Bedford St, Newtown
Every Thursday from 2pm to 4pm

Chatswood outreach service
Dougherty Community Centre
7 Victor Street, Chatswood
Every Monday from 10am to 1pm and 2pm to 4pm
Last outreach 9 December 2019 – resumes 20 January 2020

West Ryde outreach service
Link Housing West Ryde
Level 2/3-5 Anthony Rd, West Ryde
Every Friday 10am to 1pm
Last outreach 13 December 2019  – resumes 24 January 2020

Our Office

Inner West Tenants’ Advice & Advocacy Service (IWTAAS) and Northern Sydney Area Tenants’ Service (NSATS) offices are located at 12-14 Seaview St, Dulwich Hill NSW 2203.

Tenancy resources

For a diverse range of information on tenancy, including fact sheets and sample letters, visit

Get advice

Advice is generally given over the phone through an advice call-back service. If you are a renter and live in Inner Western Sydney or Northern Sydney, submit an online enquiry or call us to arrange a call-back.