MLC offers two tenancy services that provide free, confidential legal information, advice and advocacy to renters living in social and private residential housing.

Inner West Tenants’ Advice & Advocacy Service (IWTAAS) helps renters living within Inner West Sydney. Northern Sydney Area Tenants’ Service (NSATS) helps renters living from North Sydney to Ryde and Pittwater. Both services provide advice to renters on their rights and responsibilities. We do not give advice to landlords.

We can advise on

  • Getting repairs done
  • What you should do if you are given a notice of termination
  • Dealing with FACS Housing or Community Housing Providers
  • Priority Housing Appeals
  • Going to the NSW Civil and Administrative Tribunal including appealing a decision of the Tribunal

Community outreach

Newtown outreach service
Newtown Neighbourhood Centre’s ‘One Stop Shop’
1 Bedford St, Newtown

Chatswood outreach service
Dougherty Community Centre
7 Victor Street, Chatswood

West Ryde outreach service
Link Housing West Ryde
Level 2/3-5 Anthony Rd, West Ryde

We will be temporarily pausing all community outreach services. If you have an urgent matter please contact us on 9559 2899 or lodge an online enquiry.

Our Office

Inner West Tenants’ Advice & Advocacy Service (IWTAAS) and Northern Sydney Area Tenants’ Service (NSATS) offices are located at 12-14 Seaview St, Dulwich Hill NSW 2203.

Tenancy resources

For a diverse range of information on tenancy, including fact sheets and sample letters, visit www.tenants.org.au

For important information on how COVID-19 affects renters, visit Tenants’ Union NSW webpage on Renting and COVID-19 Information

Get advice

Advice is generally given over the phone through an advice call-back service. If you are a renter and live in Inner Western Sydney or Northern Sydney, submit an online enquiry or call us to arrange a call-back.