MLC offers two tenancy services that provide free, confidential legal information, advice and advocacy to renters living in social and private residential housing.

Inner West Tenants’ Advice & Advocacy Service (IWTAAS) helps renters living within Inner West Sydney. Northern Sydney Area Tenants’ Service (NSATS) helps renters living from North Sydney to Ryde and Pittwater. Both services provide advice to renters on their rights and responsibilities. We do not give advice to landlords.

We can advise on

  • Getting repairs done
  • What you should do if you are given a notice of termination
  • Dealing with FACS Housing or Community Housing Providers
  • Priority Housing Appeals
  • Going to the NSW Civil and Administrative Tribunal including appealing a decision of the Tribunal

Community outreach

Newtown outreach serviceNewtown Neighbourhood Centre’s ‘One Stop Shop’Newtown Mission, 280a King Street (access via side gate of the church)

10am-12pm on the 1st and 3rd Thursday of each month

West Ryde outreach serviceLink Housing West RydeLevel 2/3-5 Anthony Rd, West RydeMonday, Fortnightly from 9:30am-12:00pm (contact us prior to attendance)

The Service is also at the NSW Civil and Administrative Tribunal (Sydney Registry) for Duty Advocacy Services every Wednesday and Friday.

If you have an urgent matter please contact us on 9559 2899 or lodge an online enquiry.

Tenancy resources

For a diverse range of information on tenancy, including fact sheets and sample letters, visit


The Inner West Tenants’ Advice & Advocacy Service and Northern Sydney Area Tenants’ Service are funded by Fair Trading NSW.

Get advice

Advice is generally given over the phone through an advice call-back service. If you are a renter and live in Inner Western Sydney or Northern Sydney, submit an online enquiry or call us to arrange a call-back.