Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
Sensitive information is a type of personal information and includes health information, genetics, biometric information, race, political opinion or membership, religion, philosophical beliefs, professional or trade association membership, union membership, sexual preference and criminal record.
Health information includes information about physical or mental health or a disability an individual has had at any time, an individual’s express wishes about future provision of health services to him or her, any health service that has been or is to be provided to an individual, any personal information collected to provide or in providing a health service, information collected in connection with a donation or intended donation of body parts, organs or body substances, genetic information that is or could be predictive of health at any time of the individual or a relative of the individual and healthcare identifiers.
In certain circumstances, we may collect personal information about you, for example when you contact us, apply for a job or volunteer position, make a donation, use our services or join our mailing list. The type of information we collect may include (but is not limited to):
- your name and date of birth;
- your contact details, such as home and email addresses, and telephone number;
- information about your personal circumstances (eg: marital status, gender, job title and relevant information about your partner and children);
- information about your background (eg: ethnicity, languages spoken, medical history, health and disability information);
- bank or credit card details; and
- photographs (where your identity is clear or can be reasonably ascertained from the relevant image).
We may also monitor and record details of our interactions with you (including any contact we have with you in person, by email, online or on the telephone), for dispute resolution and training purposes.
Where we collect sensitive information from you, including health information, we will do so only with your consent, where you provide such information voluntarily or where otherwise authorised by law. You may withdraw your consent for the Centre to retain this information at any time.
From time to time, we may also receive unsolicited information, being information that we have not taken active steps to collect. Examples include misdirected mail, unsolicited employment applications and promotional flyers containing personal information.
When we receive such information, we will decide within a reasonable period whether we could have collected it pursuant to the requirements in the APP. If we determine that we could not have collected the information, we will destroy or de-identify it as soon as practicable. Alternatively, if we determine that we could not have collected the information and wish to retain it, we will deal with this information in accordance with our obligations under the APP.
The primary purpose for which we collect, hold, use and disclose personal information are to:
- provide, administer, improve and personalise our legal services;
- process donations and payments;
- identify individuals;
- assess applications for support or assistance;
- provide support and assistance to those in need;
- assess employee or volunteer applications;
- conduct surveys and research;
- protect our lawful interests; and
- respond to your queries or concerns.
We may also collect, use and disclose personal information in connection with lawful information requests from courts, government agencies and lawyers and in connection with suspected fraud, misconduct or unlawful activity.
If you are a donor, mailing list recipient, volunteer, we may use your personal information to provide you with ongoing promotional materials and marketing communications about our events, products, services and fundraising initiatives by telephone, email, online or by other means (unless you opt out or we are subject to legal restrictions).
We may exchange your personal information with other service providers, who may provide you with further assistance or assist us with archival, auditing, accounting, legal, business, banking, payment, delivery, data processing, storage and analysis, research, investigation, website or technology services.
The Centre will not disclose your personal information to overseas recipients except where the Centre holds a reasonable belief that the recipient country has similar privacy laws to that of Australia, and the recipient is bound by contract to comply with the Australian Privacy Principles.
The Centre handles personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers. In either case, a range of measures are implemented to protect the security of that personal information. We also take reasonable steps to destroy or permanently de-identify personal information where it is no longer needed for a permitted purpose.
Using our websites
When you visit our websites to read, browse or download information, our system may record information such as browser type, operating system, the date and time you visit the websites, the pages accessed and any information downloaded. This information is used to analyse how people use our websites so that we can improve our offerings.
Like many other websites, our websites may use an internet browser feature from time to time called ‘cookies’. A cookie is a small data file that may be placed on a web user’s computer (usually in the browser software folder) the first time that a computer visits a website that operates cookies. Cookies by themselves cannot be used to personally identify you – they only identify the computer used to visit our websites and help us maintain the continuity of your browsing session by remembering your preferences for when you return. You can configure your web browsing software to reject cookies, however this may limit the functionality of our websites or prevent you from accessing some parts of our websites.
We use Google Analytics to inform and optimise content based on your past visits to our websites.
Google Analytics informs us of how visitors use our websites based on their browsing habits, so that we can improve our websites, and make it easier to find information. Google also receives this information as you browse our websites and other websites on the Google Display Network using Remarketing.
If you would like to opt-out of customised Google Display Network services and Google Analytics for Display Advertising you can use ad settings. You can also use the Google Analytics Opt-out Browser Add-on so you are not tracked into Google Analytics.
Third party websites
Our websites may contain links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices or policies of those websites.
Please contact the Managing Principal Solicitor at email@example.com if you have any queries or concerns about privacy or wish to access or correct any personal information we may hold about you. We may need to verify your identity.
If you are making an access or correction request, please provide details of the particular information you seek, to help us to locate it. If we deny any request for access or correction, we will provide our reasons. Where we decide not to make a requested correction to your personal information and you disagree, you may ask us to make a note of your requested correction with the information.
The Centre takes your privacy concerns very seriously. Where you express any concerns that we have interfered with your privacy, we will respond to let you know who will be handling your matter and when you can expect a further response.
For information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.